{"id":39955,"date":"2025-04-24T12:19:51","date_gmt":"2025-04-24T10:19:51","guid":{"rendered":"https:\/\/uxwritingar.com\/staging\/?p=39955"},"modified":"2026-04-19T15:07:26","modified_gmt":"2026-04-19T13:07:26","slug":"%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%b1%d9%82%d9%85%d9%8a%d8%a9-%d9%84%d8%b9%d8%a7%d9%85-2025-25-%d8%ad%d9%82%d9%8a%d9%82%d8%a9-%d9%88%d8%a5","status":"publish","type":"post","link":"https:\/\/uxwritingar.com\/staging\/customer-experience\/39955\/","title":{"rendered":"\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0644\u0639\u0627\u0645 2025 | 25 \u062d\u0642\u064a\u0642\u0629 \u0648\u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0644\u0627 \u0628\u062f \u0645\u0646 \u0645\u0639\u0631\u0641\u062a\u0647\u0627"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u062a\u0648\u062c\u0647\u0627\u062a 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\u0645\u0647\u0645\u0629\u061f<\/span><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062a\u0648\u0644\u064a\u062f\u064a: \u0623\u0648\u0644\u0648\u064a\u0629 \u0642\u0635\u0648\u0649 \u0644\u0642\u0627\u062f\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/h2>\n<figure id=\"attachment_39959\" aria-describedby=\"caption-attachment-39959\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\" wp-image-39959\" src=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-02-300x287.jpg\" alt=\"\u062a\u0637\u0648\u0631\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\" width=\"1020\" height=\"975\" srcset=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-02-300x287.jpg 300w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-02-1024x979.jpg 1024w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-02-768x734.jpg 768w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-02-1536x1469.jpg 1536w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-02-2048x1958.jpg 2048w\" sizes=\"(max-width: 1020px) 100vw, 1020px\" \/><figcaption id=\"caption-attachment-39959\" class=\"wp-caption-text\">\u062a\u0637\u0648\u0631\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a<\/figcaption><\/figure>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0634\u0647\u062f \u0639\u0627\u0645 2024 \u0642\u0641\u0632\u0629 \u0645\u0644\u062d\u0648\u0638\u0629 \u0641\u064a \u062a\u0628\u0646\u064a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a\u060c \u062d\u064a\u062b \u0627\u0631\u062a\u0641\u0639\u062a \u0646\u0633\u0628\u0629 \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u064a\u0647 \u0645\u0646 50\u066a\u060c \u0648\u0647\u064a \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u062a\u064a \u0638\u0644\u062a \u062b\u0627\u0628\u062a\u0629 \u0644\u0633\u062a \u0633\u0646\u0648\u0627\u062a\u060c \u0625\u0644\u0649 72\u066a. &#8220;<a href=\"https:\/\/www.mckinsey.com\/capabilities\/quantumblack\/our-insights\/the-state-of-ai\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629<\/a>&#8220;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0643\u0645\u0627 \u0623\u0646 65\u066a \u0645\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0627\u062a\u062a \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062a\u0648\u0644\u064a\u062f\u064a \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0641\u064a \u0648\u0638\u064a\u0641\u0629 \u0648\u0627\u062d\u062f\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u0642\u0644\u060c \u0623\u064a \u0645\u0627 \u064a\u0642\u0627\u0631\u0628 \u0636\u0639\u0641 \u0645\u0639\u062f\u0644 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0641\u064a \u0627\u0644\u0639\u0627\u0645 \u0627\u0644\u0633\u0627\u0628\u0642. &#8220;<a href=\"https:\/\/www.mckinsey.com\/capabilities\/quantumblack\/our-insights\/the-state-of-ai\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 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href=\"https:\/\/www.telusdigital.com\/insights\/ai-data\/resource\/generative-ai-cxm-readiness\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629<\/a>&#8220;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0648\u064a\u062a\u0648\u0642\u0639 \u0627\u0644\u0642\u0627\u062f\u0629 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0623\u062b\u0631 \u0627\u0644\u0623\u0643\u0628\u0631 \u0644\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062a\u0648\u0644\u064a\u062f\u064a \u0641\u064a \u062a\u0639\u0632\u064a\u0632 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a (30\u066a)\u060c \u064a\u0644\u064a\u0647 \u062e\u0641\u0636 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 (28\u066a)\u060c \u062b\u0645 \u062a\u062d\u0633\u064a\u0646 \u0627\u062d\u062a\u0648\u0627\u0621 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0648\u0631\u0641\u0639 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (19\u066a). &#8220;<a href=\"https:\/\/www.telusdigital.com\/insights\/ai-data\/resource\/generative-ai-cxm-readiness\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629<\/a>&#8220;<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u0648\u0631\u063a\u0645 \u0627\u0644\u062d\u0645\u0627\u0633 \u0627\u0644\u0643\u0628\u064a\u0631 \u0644\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u062d\u0644\u0648\u0644 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0625\u0644\u0627 \u0623\u0646 \u0627\u0644\u0642\u0644\u0642 \u0645\u0646 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0644\u0627 \u064a\u0632\u0627\u0644 \u062d\u0627\u0636\u0631\u0627\u064b\u061b \u062d\u064a\u062b \u0623\u0639\u0631\u0628 22\u066a \u0639\u0646 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href=\"https:\/\/uxwritingar.com\/staging\/customer-experience\/20826\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CX): \u062f\u0644\u064a\u0644\u0643 \u0644\u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u201c\u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u0623\u0648\u0644\u201d<\/span><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0631\u062a\u0641\u0639 \u0648\u0627\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0633\u0639\u0649 \u0644\u0645\u0648\u0627\u0643\u0628\u062a\u0647\u0627<\/span><\/h2>\n<figure id=\"attachment_39987\" aria-describedby=\"caption-attachment-39987\" style=\"width: 1050px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-39987 \" src=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-03-300x244.jpg\" alt=\"\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0642\u0627\u0628\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a\" width=\"1050\" height=\"853\" srcset=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-03-300x244.jpg 300w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-03-1024x833.jpg 1024w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-03-768x625.jpg 768w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-03-1536x1250.jpg 1536w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/><figcaption id=\"caption-attachment-39987\" class=\"wp-caption-text\">\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0642\u0627\u0628\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a<\/figcaption><\/figure>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0644\u0645 \u062a\u0639\u062f \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0643\u0645\u0627 \u0643\u0627\u0646\u062a\u060c \u0641\u0642\u062f \u0623\u0638\u0647\u0631\u062a \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0623\u0646 55\u066a \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0631\u0648\u0646 \u0623\u0646\u0647 &#8220;\u0644\u0627 \u064a\u0648\u062c\u062f \u0623\u064a \u0645\u0628\u0631\u0631 \u0644\u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u064a\u0644 \u0633\u064a\u0626\u0629&#8221;\u060c \u0628\u0644 \u0625\u0646 54\u066a \u0645\u0646\u0647\u0645 \u064a\u0641\u0636\u0644\u0648\u0646 \u0627\u0644\u0628\u0642\u0627\u0621 \u0641\u064a \u0627\u0632\u062f\u062d\u0627\u0645 \u0645\u0631\u0648\u0631\u064a \u0639\u0644\u0649 \u0623\u0646 \u064a\u0645\u0631\u0648\u0627 \u0628\u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u064a\u0644 \u0633\u064a\u0626\u0629. &#8220;<a href=\"https:\/\/www.telusdigital.com\/insights\/customer-experience\/article\/infographic-customer-service-preferences\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629<\/a>&#8220;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0631\u062f\u0627\u064b \u0639\u0644\u0649 \u0630\u0644\u0643\u060c \u064a\u062e\u0637\u0637 40\u066a \u0645\u0646 \u0642\u0627\u062f\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0632\u064a\u0627\u062f\u0629 \u0627\u0633\u062a\u062b\u0645\u0627\u0631\u0627\u062a\u0647\u0645 \u0641\u064a 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\u062d\u064a\u062b \u062a\u0631\u062a\u0641\u0639 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0647\u0627 \u0628\u0646\u0633\u0628\u0629 43\u066a\u060c \u0648\u062a\u062d\u0642\u0642 \u0631\u0628\u062d\u064a\u0629 \u0623\u0639\u0644\u0649 \u0628\u0646\u0633\u0628\u0629 33\u066a\u060c \u0648\u0646\u0645\u0648\u064b\u0627 \u0641\u064a \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0628\u0646\u0633\u0628\u0629 28\u066a \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u063a\u064a\u0631\u0647\u0627. &#8220;<a href=\"https:\/\/www.telusdigital.com\/insights\/customer-experience\/resource\/forrester-b2b-customer-obsession\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629<\/a>&#8220;<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0627\u0644\u0645\u062d\u0631\u0643 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/h2>\n<figure id=\"attachment_39961\" aria-describedby=\"caption-attachment-39961\" style=\"width: 1095px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\" wp-image-39961\" src=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-04-300x223.jpg\" alt=\"\u0637\u0631\u064a\u0642\u0629 \u062a\u0637\u0648\u0631 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u062a\u0648\u0644\u064a\u062f\u064a \u0636\u0645\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\" width=\"1095\" height=\"814\" srcset=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-04-300x223.jpg 300w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-04-768x572.jpg 768w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2025\/04\/Digital_customer_experience-04-2048x1525.jpg 2048w\" sizes=\"(max-width: 1095px) 100vw, 1095px\" \/><figcaption id=\"caption-attachment-39961\" class=\"wp-caption-text\">\u0637\u0631\u064a\u0642\u0629 \u062a\u0637\u0648\u0631 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u062a\u0648\u0644\u064a\u062f\u064a \u0636\u0645\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u0633\u0626\u0644 \u0642\u0627\u062f\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0623\u0647\u0645 \u0645\u062c\u0627\u0644 \u0644\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0627\u062e\u062a\u0627\u0631 \u0648\u0627\u062d\u062f \u0645\u0646 \u0643\u0644 \u0623\u0631\u0628\u0639\u0629 \u062c\u0645\u0639 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u062a\u062a\u0646\u0648\u0639 \u0637\u0631\u0642 \u062c\u0645\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0644\u0643\u0646 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u062a\u0638\u0644 \u0627\u0644\u0648\u0633\u064a\u0644\u0629 \u0627\u0644\u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u064b\u0627\u060c \u0625\u0630 \u064a\u0639\u062a\u0645\u062f \u0639\u0644\u064a\u0647\u0627 84\u066a \u0645\u0646 \u0627\u0644\u0642\u0627\u062f\u0629\u060c \u0645\u0642\u0627\u0628\u0644 48\u066a \u064a\u0633\u062a\u062e\u062f\u0645\u0648\u0646 \u0628\u064a\u0627\u0646\u0627\u062a \u0636\u0645\u0627\u0646 \u0627\u0644\u062c\u0648\u062f\u0629\u060c \u064841\u066a \u064a\u0639\u062a\u0645\u062f\u0648\u0646 \u0639\u0644\u0649 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0635\u0648\u062a \u0648\u0627\u0644\u0646\u0635\u060c \u064836\u066a \u064a\u062d\u0644\u0644\u0648\u0646 \u0645\u062d\u062a\u0648\u0649 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u064834\u066a \u064a\u0633\u062a\u0641\u064a\u062f\u0648\u0646 \u0645\u0646 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0645\u062b\u0644 \u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a. &#8220;<a href=\"https:\/\/www.telusdigital.com\/insights\/customer-experience\/resource\/2024-cx-leaders-trends\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629<\/a>&#8220;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0641\u064a \u0642\u0644\u0628 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0631\u0642\u0645\u064a\u0629\u2026 \u0645\u0639 \u0627\u0644\u062d\u0627\u062c\u0629 \u0644\u0644\u0645\u0632\u064a\u062f<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u064a\u0641\u0636\u0644 62\u066a \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062c\u0631\u0628\u0629 \u0645\u062e\u0635\u0635\u0629 \u062d\u062a\u0649 \u0644\u0648 \u0627\u0633\u062a\u063a\u0631\u0642\u062a \u0648\u0642\u062a\u064b\u0627 \u0623\u0637\u0648\u0644\u060c \u0645\u0645\u0627 \u064a\u0639\u0643\u0633 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(30\u066a). &#8220;<a href=\"https:\/\/www.telusdigital.com\/about\/newsroom\/survey-shows-voice-adoption-tech-reaches-mass-adoption\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629<\/a>&#8220;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0648\u062a\u0628\u0631\u0632 \u0641\u0626\u0629 \u062c\u064a\u0644 \u0632\u062f (18-24 \u0639\u0627\u0645\u064b\u0627) \u0628\u0634\u0643\u0644 \u062e\u0627\u0635 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644\u060c \u062d\u064a\u062b \u0623\u0646 \u062c\u0645\u064a\u0639\u0647\u0645 \u062a\u0642\u0631\u064a\u0628\u064b\u0627 \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0628\u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0635\u0648\u062a\u060c \u0648\u064a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 52\u066a \u0645\u0646\u0647\u0645 \u0628\u0627\u0646\u062a\u0638\u0627\u0645. \u0647\u0630\u0627 \u0627\u0644\u062a\u0637\u0648\u0631 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href=\"https:\/\/www.telusdigital.com\/insights\/customer-experience\/resource\/2024-cx-leaders-trends\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629<\/a>&#8220;<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">\u0627\u0644\u0627\u0633\u062a\u0639\u0627\u0646\u0629 \u0628\u0645\u0635\u0627\u062f\u0631 \u062e\u0627\u0631\u062c\u064a\u0629: \u0634\u0631\u0627\u0643\u0627\u062a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\u062a\u0638\u0644 \u0627\u0644\u0634\u0631\u0627\u0643\u0627\u062a \u0645\u0639 \u0645\u0632\u0648\u062f\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629 \u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0642\u0627\u062f\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0625\u0630 \u064a\u062e\u0637\u0637 76\u066a \u0645\u0646\u0647\u0645 \u0644\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u0634\u0631\u0643\u0627\u0621 \u062e\u0627\u0631\u062c\u064a\u064a\u0646 \u0644\u062a\u0646\u0641\u064a\u0630 \u062d\u0644\u0648\u0644 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062a\u0648\u0644\u064a\u062f\u064a \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0645. \u0643\u0645\u0627 \u064a\u0639\u062a\u0632\u0645 61\u066a \u0627\u0644\u0627\u0633\u062a\u0639\u0627\u0646\u0629 \u0628\u0645\u0635\u0627\u062f\u0631 \u062e\u0627\u0631\u062c\u064a\u0629 \u0641\u064a \u0623\u0628\u062d\u0627\u062b \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u0648\u062e\u062f\u0645\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0641\u064a\u0645\u0627 \u064a\u062e\u0635\u0635 \u0642\u0627\u062f\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0646\u062d\u0648 24\u066a \u0645\u0646 \u0645\u064a\u0632\u0627\u0646\u064a\u0627\u062a\u0647\u0645 \u0644\u0628\u0631\u0627\u0645\u062c CX \u0644\u0645\u0632\u0648\u062f\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u064a\u0646. &#8220;<a href=\"https:\/\/www.telusdigital.com\/insights\/customer-experience\/resource\/forrester-cx-budget-planning-guide-2025\" target=\"_blank\" rel=\"noopener\">\u0645\u0635\u062f\u0631 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629<\/a>&#8220;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0641\u064a \u0627\u0644\u062e\u062a\u0627\u0645\u060c \u062a\u0624\u0643\u062f \u0647\u0630\u0647 \u0627\u0644\u0625\u062d\u0635\u0627\u0621\u0627\u062a \u0623\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 \u0623\u0635\u0628\u062d\u062a \u062d\u062c\u0631 \u0627\u0644\u0632\u0627\u0648\u064a\u0629 \u0641\u064a \u0646\u062c\u0627\u062d \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0648\u062a\u0646\u0627\u0641\u0633\u064a\u062a\u0647\u0627. \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u062b\u0645\u0631 \u0641\u064a \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u0648\u062a\u0648\u0644\u064a \u0623\u0647\u0645\u064a\u0629 \u0644\u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0648\u062a\u062a\u0628\u0646\u0649 \u0627\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u0648\u062a\u062d\u0642\u0642 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0628\u064a\u0646 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0647\u064a \u0627\u0644\u062a\u064a \u0633\u062a\u0642\u0648\u062f \u0627\u0644\u0633\u0648\u0642 \u0648\u062a\u062d\u0642\u0642 \u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645 \u0641\u064a 2025 \u0648\u0645\u0627 \u0628\u0639\u062f\u0647. \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0628\u062d\u062b \u0639\u0646 \u062d\u0644\u0648\u0644 \u0631\u0642\u0645\u064a\u0629 \u0645\u0628\u062a\u0643\u0631\u0629 \u062a\u0631\u062a\u0642\u064a \u0628\u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0626\u0643\u060c \u0641\u0642\u062f \u062d\u0627\u0646 \u0627\u0644\u0648\u0642\u062a \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u062e\u0628\u0631\u0627\u0621 \u0648\u0627\u0633\u062a\u0643\u0634\u0627\u0641 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0623\u0646 \u062a\u0639\u0632\u0632 \u0631\u062d\u0644\u0629 \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u062a\u062f\u0639\u0645 \u0646\u062c\u0627\u062d \u0623\u0639\u0645\u0627\u0644\u0643.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u0627\u0644\u0645\u0642\u0627\u0644 &#8211; \u062a\u0631\u062c\u0645\u0629 &#8211; \u0628\u062a\u0635\u0631\u0641 &#8211; \u0645\u0646 \u0627\u0644\u0645\u0635\u062f\u0631 : <\/span><a href=\"https:\/\/www.telusdigital.com\/insights\/digital-experience\/article\/digital-customer-experience-stats-2025\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">25 digital customer experience stats to know for 2025<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u062a\u0648\u062c\u0647\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0642\u0645\u064a\u0629 (CX) \u0641\u064a \u0639\u0627\u0645 2024 \u0645\u0624\u0634\u0631\u0627\u064b \u0644\u0645\u0627 \u0647\u0648 \u0642\u0627\u062f\u0645\u060c \u0641\u0625\u0646 \u0639\u0627\u0645 2025 \u0633\u064a\u0643\u0648\u0646 \u0639\u0627\u0645 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0627\u0644\u0645\u062a\u0648\u0627\u0635\u0644 \u0648\u0627\u0644\u062a\u0637\u0648\u0631 \u0627\u0644\u0633\u0631\u064a\u0639 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644. \u0641\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u062a\u0648\u0644\u064a\u062f\u064a (GenAI)\u060c \u0648\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0635\u0648\u062a\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062d\u062f\u064a\u062b\u0629 \u0623\u0635\u0628\u062d\u062a \u0627\u0644\u064a\u0648\u0645 \u0645\u062d\u0631\u0643\u0627\u062a \u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0625\u0639\u0627\u062f\u0629 \u0631\u0633\u0645 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u062d\u064a\u062b \u062a\u062a\u064a\u062d 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[&hellip;]<\/p>\n","protected":false},"author":387,"featured_media":39956,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","content-type":"","footnotes":""},"categories":[563],"tags":[958,571,343],"class_list":["post-39955","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-958","tag-571","tag-343"],"acf":[],"_links":{"self":[{"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/posts\/39955","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/users\/387"}],"replies":[{"embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/comments?post=39955"}],"version-history":[{"count":0,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/posts\/39955\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/media\/39956"}],"wp:attachment":[{"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/media?parent=39955"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/categories?post=39955"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/tags?post=39955"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}