{"id":35389,"date":"2024-08-24T16:07:17","date_gmt":"2024-08-24T13:07:17","guid":{"rendered":"https:\/\/uxwritingar.com\/staging\/?p=28174"},"modified":"2025-08-11T07:31:53","modified_gmt":"2025-08-11T04:31:53","slug":"%d8%aa%d8%ad%d9%84%d9%8a%d9%84%d8%a7%d8%aa-%d8%b1%d8%b6%d8%a7-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a3%d9%81%d8%b6%d9%84-%d8%a7%d9%84%d8%a3%d8%b3%d8%a7%d9%84%d9%8a%d8%a8-%d9%88%d8%a7%d9%84","status":"publish","type":"post","link":"https:\/\/uxwritingar.com\/staging\/customer-experience\/35389\/","title":{"rendered":"\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0623\u0641\u0636\u0644 \u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628 \u0648\u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">\u064a\u0639\u062f \u062a\u062d\u0642\u064a\u0642 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\u0639\u0644\u0649 \u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u062a\u064a \u062a\u0631\u0636\u064a \u0639\u0645\u0644\u0627\u0626\u0643 \u0628\u0634\u0643\u0644 \u062e\u0627\u0635. \u0648\u0627\u0644\u0623\u0647\u0645\u060c \u0627\u0644\u0627\u0646\u062a\u0628\u0627\u0647 \u0627\u0644\u0634\u062f\u064a\u062f \u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0631\u0627\u0636\u064a\u0646 \u062b\u0645 \u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u0628\u0630\u0644\u0643 \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0635\u0645\u064a\u0645 \u0639\u0631\u0648\u0636\u0647\u0627 \u0648\u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u0644\u062a\u0648\u0642\u0639\u0627\u062a \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u064a\u0644\u0627\u0626\u0645 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u0629 \u0645\u0633\u062a\u0642\u0628\u0644\u0627\u064b.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646\u0643 \u0645\u0644\u0627\u062d\u0638\u0629 \u0623\u0646 \u0623\u0633\u0628\u0627\u0628 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0642\u062a\u0635\u0627\u062f\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u062c\u0645\u0644\u060c \u0630\u0644\u0643 \u0644\u0623\u0646\u0647\u0627 \u0645\u0633\u0623\u0644\u0629 \u062a\u062a\u0639\u0644\u0642 \u0628\u0627\u0633\u062a\u062f\u0627\u0645\u0629 \u0648\u0646\u0645\u0648 \u0634\u0631\u0643\u062a\u0643. \u064a\u062c\u0628 \u0623\u0646 \u062a\u0631\u0643\u0651\u0632 \u0627\u0647\u062a\u0645\u0627\u0645\u0643 \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643 \u0645\u0646 \u062d\u064a\u0646 \u0644\u0622\u062e\u0631 \u0641\u0642\u0637\u061b \u0628\u0644 \u064a\u0646\u0628\u063a\u064a \u0623\u0646 \u062a\u062f\u0645\u062c \u0647\u0630\u0627 \u0627\u0644\u0623\u0645\u0631 \u0641\u064a \u0639\u0645\u0644 \u0634\u0631\u0643\u062a\u0643 \u0628\u0634\u0643\u0644 \u064a\u0648\u0645\u064a. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0624\u0634\u0631\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0643\u062c\u0632\u0621 \u0645\u0646 \u0637\u0631\u064a\u0642\u062a\u0643 \u0641\u064a \u0627\u0644\u0625\u062f\u0627\u0631\u0629\u060c \u0644\u062a\u062d\u0641\u064a\u0632 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u062a\u0648\u0639\u064a\u062a\u0647\u0645 \u0628\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u062c\u0628 \u0623\u0646 \u064a\u0633\u0627\u0647\u0645 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0643\u0644 \u062c\u0632\u0621 \u0645\u0646 \u0634\u0631\u0643\u062a\u0643 \u0648\u0623\u0646 \u062a\u0636\u0645\u0651\u0646\u0647 \u0641\u064a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0639\u0645\u0644 \u0628\u0634\u0643\u0644 \u0623\u0643\u0628\u0631 \u064a\u0636\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0642\u0644\u0628 \u0643\u0644 \u062c\u0632\u0621 \u0645\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 (\u0623\u064a \u0646\u0647\u062c \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644).<\/span><\/p>\n<h2><strong><span style=\"font-size: 20px;\">\u0623\u0633\u0627\u0644\u064a\u0628 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u0641\u064a\u0645\u0627 \u064a\u0644\u064a 7 \u0637\u0631\u0642 \u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644:<\/span><\/p>\n<h3><strong><span style=\"font-size: 16px;\">1- \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a<\/span><\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0639\u062f \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0622\u0631\u0627\u0621 \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u0623\u0643\u062b\u0631 \u0627\u0644\u0637\u0631\u0642 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0648\u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0644\u0642\u064a\u0627\u0633 \u0627\u0644\u0631\u0636\u0627. \u0625\u0646\u0647\u0627 \u062a\u0633\u0645\u062d \u0644\u0634\u0631\u0643\u062a\u0643 \u0628\u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0628\u0627\u0634\u0631\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062d\u0648\u0644 \u062a\u062c\u0627\u0631\u0628\u0647\u0645 \u0645\u0639 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0648\u062e\u062f\u0645\u0627\u062a\u0643 \u0648\u0627\u0644\u062f\u0639\u0645 \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0628\u064a\u0639. \u0647\u0646\u0627\u0643 \u0637\u0631\u0642 \u0648\u0645\u0642\u0627\u064a\u064a\u0633 \u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0<strong>\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/strong> \u062a\u064f\u062d\u0633\u0628 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0633\u0624\u0627\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u062e\u062f\u0645\u062a\u0643 \u0623\u0648 \u0645\u0646\u062a\u062c\u0643 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 0 \u0625\u0644\u0649 10 \u0648\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0631\u062f\u0648\u062f \u0628\u062d\u0633\u0628 \u0627\u0644\u0646\u0642\u0627\u0637 \u0625\u0644\u0649: \u0639\u0645\u064a\u0644 \u0625\u064a\u062c\u0627\u0628\u064a \u0645\u0631\u0648\u0651\u0650\u062c (9-10) &#8211; \u0639\u0645\u064a\u0644 \u0633\u0644\u0628\u064a (7-8) &#8211; \u0639\u0645\u064a\u0644 \u0645\u0646\u062a\u0642\u0650\u062f (0-6).<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_31352\" aria-describedby=\"caption-attachment-31352\" style=\"width: 2560px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-31352 size-full\" src=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-scaled-1.jpg\" alt=\"\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\" width=\"2560\" height=\"1441\" srcset=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-scaled-1.jpg 2560w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-scaled-1-300x169.jpg 300w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-scaled-1-1024x576.jpg 1024w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-scaled-1-768x432.jpg 768w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-scaled-1-1536x865.jpg 1536w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0635\u0627\u0641\u064a-\u0646\u0642\u0627\u0637-\u0627\u0644\u062a\u0631\u0648\u064a\u062c-NPS-scaled-1-2048x1153.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><figcaption id=\"caption-attachment-31352\" class=\"wp-caption-text\">\u0643\u064a\u0641\u064a\u0629 \u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/figcaption><\/figure>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT):<\/strong> \u0648\u0641\u0642\u064b\u0627 <\/span><a href=\"https:\/\/hiverhq.com\/blog\/measuring-customer-satisfaction\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0623\u062c\u0631\u062a\u0647 Hiver<\/span><\/a><span style=\"font-weight: 400;\">\u060c \u064a\u0639\u062f CSAT \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0640 41% \u0645\u0646 \u0641\u0631\u0642 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0642\u064a\u0633 CSAT \u0627\u0644\u0631\u0636\u0627 \u0639\u0646 \u0645\u0639\u0627\u0645\u0644\u0629 \u0623\u0648 \u062a\u0641\u0627\u0639\u0644 \u0645\u0639\u064a\u0646. \u062a\u0633\u0623\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u062b\u0644\u064b\u0627: &#8220;\u0645\u0627 \u0645\u062f\u0649 \u0631\u0636\u0627\u0643 \u200b\u200b\u0639\u0646 \u0627\u0644\u062a\u062c\u0631\u0628\u0629\/\u0627\u0644\u062e\u062f\u0645\u0629\/\u0627\u0644\u0645\u0646\u062a\u062c\u061f \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 1-5\u060c \u0648\u062a\u064f\u0639\u0631\u0641 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0628\u062d\u0633\u0627\u0628 \u0645\u062a\u0648\u0633\u0637 \u0625\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (\u0623\u064a \u0639\u062f\u062f \u0627\u0644\u0625\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \/ \u0639\u062f\u062f \u0627\u0644\u0625\u062c\u0627\u0628\u0627\u062a \u0627\u0644\u0643\u0644\u064a).<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_31286\" aria-describedby=\"caption-attachment-31286\" style=\"width: 2560px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-31286 size-full\" src=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/5-\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0646\u0642\u0627\u0637-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CSAT-scaled.jpg\" alt=\"\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\" width=\"2560\" height=\"1188\" srcset=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/5-\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0646\u0642\u0627\u0637-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CSAT-scaled.jpg 2560w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/5-\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0646\u0642\u0627\u0637-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CSAT-300x139.jpg 300w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/5-\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0646\u0642\u0627\u0637-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CSAT-1024x475.jpg 1024w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/5-\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0646\u0642\u0627\u0637-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CSAT-768x356.jpg 768w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/5-\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0646\u0642\u0627\u0637-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CSAT-1536x713.jpg 1536w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/5-\u0643\u064a\u0641\u064a\u0629-\u062d\u0633\u0627\u0628-\u0646\u0642\u0627\u0637-\u0631\u0636\u0627-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CSAT-2048x950.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><figcaption id=\"caption-attachment-31286\" class=\"wp-caption-text\">\u0643\u064a\u0641\u064a\u0629 \u062d\u0633\u0627\u0628 \u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/figcaption><\/figure>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CES):<\/strong> \u064a\u0642\u064a\u0651\u0645 CES \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u0645\u0637\u0644\u0648\u0628 \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629 \u0623\u0648 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0627\u0633\u0623\u0644 \u0627\u0644\u0639\u0645\u064a\u0644: &#8220;\u0645\u0627 \u0645\u062f\u0649 \u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0627\u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0641\u0644\u0627\u0646\u064a \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0643\u061f&#8221;\u060c \u0648\u062a\u062d\u0633\u0628 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0628\u0634\u0643\u0644 \u0645\u0645\u0627\u062b\u0644 \u0644\u0645\u0642\u064a\u0627\u0633 CSAT.<\/span><\/li>\n<\/ul>\n<figure id=\"attachment_31353\" aria-describedby=\"caption-attachment-31353\" style=\"width: 2560px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" class=\"wp-image-31353 size-full\" src=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0646\u0642\u0627\u0637-\u062c\u0647\u062f-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CES-scaled-1.jpg\" alt=\"\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\" width=\"2560\" height=\"1441\" srcset=\"https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0646\u0642\u0627\u0637-\u062c\u0647\u062f-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CES-scaled-1.jpg 2560w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0646\u0642\u0627\u0637-\u062c\u0647\u062f-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CES-scaled-1-300x169.jpg 300w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0646\u0642\u0627\u0637-\u062c\u0647\u062f-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CES-scaled-1-1024x576.jpg 1024w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0646\u0642\u0627\u0637-\u062c\u0647\u062f-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CES-scaled-1-768x432.jpg 768w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0646\u0642\u0627\u0637-\u062c\u0647\u062f-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CES-scaled-1-1536x865.jpg 1536w, https:\/\/uxwritingar.com\/staging\/wp-content\/uploads\/2024\/08\/\u0646\u0642\u0627\u0637-\u062c\u0647\u062f-\u0627\u0644\u0639\u0645\u0644\u0627\u0621-CES-scaled-1-2048x1153.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><figcaption id=\"caption-attachment-31353\" class=\"wp-caption-text\">\u062d\u0633\u0627\u0628 \u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CES)<\/figcaption><\/figure>\n<h3><strong><span style=\"font-size: 16px;\">2- \u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u062a\u062d\u0644\u064a\u0644 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/span><\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0641\u0631 \u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0639\u0644\u0649 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0631\u0624\u0649 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u062d\u0648\u0644 \u0634\u0639\u0648\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062c\u0627\u0647 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0643. \u062a\u062a\u0636\u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u062a\u062a\u0628\u0651\u0639 \u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0648\u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0627\u0645\u0629 \u0639\u0628\u0631 \u0645\u0646\u0635\u0627\u062a \u0645\u062b\u0644 Twitter \u0648 Facebook \u0648 Instagram \u0648 LinkedIn. \u0637\u0628\u0639\u064b\u0627 \u064a\u062c\u0628 \u0623\u0646 \u062a\u062d\u062f\u062f \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0646\u0634\u0637 \u0641\u064a\u0647\u0627 \u0639\u0645\u0644\u0627\u0624\u0643 \u0623\u0643\u062b\u0631\u060c \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u061b \u0642\u062f \u062a\u062c\u062f \u0634\u0631\u0643\u0627\u062a B2C \u0642\u064a\u0645\u0629 \u0623\u0643\u0628\u0631 \u0641\u064a Facebook \u0648Instagram\u060c \u0641\u064a \u062d\u064a\u0646 \u064a\u0645\u0643\u0646 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\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0641\u0648\u0631\u064a\u0629.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062b\u0645 \u0627\u0646\u062a\u0642\u0644 \u0625\u0644\u0649 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062b\u0644 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u062a\u062c\u0627\u0647 \u0639\u0644\u0627\u0645\u062a\u0643 \u0648\u0627\u0644\u0632\u064a\u0627\u062f\u0629 \u0641\u064a \u062d\u062c\u0645 \u0627\u0644\u0645\u0646\u0634\u0646 (\u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0641\u064a \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a Mentions) \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0628\u0627\u0644\u0646\u0638\u0631 \u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0645\u0646\u0634\u0648\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0648\u0644\u062f 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\u0633\u064a\u0643\u0648\u0646 \u0644\u0647\u0627 \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u0623\u0643\u0628\u0631 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/li>\n<\/ol>\n<h3><strong><span style=\"font-size: 16px;\">4- \u062a\u062d\u0644\u064a\u0644 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0628\u0627\u0637\u0624 (Churn Rate)<\/span><\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u0625\u0646 \u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0628\u0627\u0637\u0624 \u0645\u0642\u064a\u0627\u0633 \u0645\u0647\u0645 \u0644\u0623\u064a \u0639\u0645\u0644 \u062a\u062c\u0627\u0631\u064a\u060c \u064a\u0642\u064a\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u0648\u0642\u0641\u0648\u0646 \u0639\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0646\u062a\u062c\u0643 \u0623\u0648 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href=\"https:\/\/uxwritingar.com\/staging\/ux-writing\/26171\" target=\"_blank\" rel=\"noopener\">\u0627\u0644\u062a\u062e\u0635\u064a\u0635<\/a>: \u0627\u0633\u062a\u062e\u062f\u0645 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0648\u0627\u0644\u0639\u0631\u0648\u0636\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0634\u0639\u0631\u0648\u0646 \u0628\u0627\u0644\u062a\u0642\u062f\u064a\u0631.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646 \u0641\u0631\u064a\u0642 \u0627\u0644\u062f\u0639\u0645 \u0633\u0631\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u0645\u062a\u0639\u0627\u0637\u0641 \u0648\u0641\u0639\u0627\u0644 \u0641\u064a \u062d\u0644 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0646\u0641\u0651\u0630 \u0628\u0631\u0627\u0645\u062c \u0627\u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0643\u0627\u0641\u0626 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0628\u0642\u0627\u0626\u0647\u0645 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0634\u0645\u0644 \u0647\u0630\u0647 \u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0627\u0644\u062e\u0635\u0648\u0645\u0627\u062a \u0623\u0648 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u062d\u0635\u0631\u064a \u0623\u0648 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0646\u062a\u062c\u0627\u062a\u0643 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0642\u0628\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0627\u0644\u0639\u0627\u062f\u064a\u064a\u0646.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0642\u0645 \u0628\u062d\u0644\u0651 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0627\u0644\u062a\u064a \u062d\u062f\u0651\u062f\u0647\u0627 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u0628\u0627\u0637\u0624 \u0648\u0623\u0628\u0644\u063a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u0623\u062c\u0631\u064a\u062a\u0647\u0627 \u0644\u0625\u062b\u0628\u0627\u062a \u0627\u0644\u062a\u0632\u0627\u0645\u0643 \u0628\u0625\u0631\u0636\u0627\u0626\u0647\u0645.<\/span><\/li>\n<\/ul>\n<h3><strong><span style=\"font-size: 16px;\">5- \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR)<\/span><\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a \u0647\u064a \u062a\u0642\u0646\u064a\u0629 \u0646\u0638\u0627\u0645 \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0622\u0644\u064a \u062a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0628\u0627\u0634\u0631\u0629 \u0639\u0628\u0631 \u0627\u0644\u0647\u0627\u062a\u0641 \u0622\u0644\u064a\u064b\u0627 \u0648\u0628\u062f\u0648\u0646 \u0648\u062c\u0648\u062f \u0637\u0631\u0641 \u0622\u062e\u0631 \u0645\u062b\u0644 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0641\u0627\u0639\u0644 \u0623\u062d\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u062e\u062f\u0645\u0629 \u0623\u0648 \u0645\u0631\u0643\u0632 \u062f\u0639\u0645 \u0639\u0628\u0631 \u0627\u0644\u0647\u0627\u062a\u0641\u060c \u064a\u0645\u0643\u0646 \u062f\u0639\u0648\u062a\u0647 \u0644\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a \u0628\u0639\u062f \u0627\u0646\u062a\u0647\u0627\u0621 \u0645\u0643\u0627\u0644\u0645\u062a\u0647.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0625\u062d\u062f\u0649 \u0645\u064a\u0632\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0647\u064a \u0623\u0646\u0647\u0627 \u062a\u0648\u0641\u0631 \u0645\u0633\u062a\u0648\u0649 \u0645\u0646 \u0639\u062f\u0645 \u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0647\u0648\u064a\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644\u0647 \u0623\u0643\u062b\u0631 \u0639\u0631\u0636\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0635\u0627\u062f\u0642\u0629. \u0646\u0638\u0631\u064b\u0627 \u0644\u0639\u062f\u0645 \u0648\u062c\u0648\u062f \u0625\u0646\u0633\u0627\u0646 \u0639\u0644\u0649 \u0627\u0644\u0637\u0631\u0641 \u0627\u0644\u0622\u062e\u0631 \u0645\u0646 \u0627\u0644\u062e\u0637\u060c \u0641\u0642\u062f \u064a\u0634\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0631\u0627\u062d\u0629 \u0623\u0643\u0628\u0631 \u0639\u0646\u062f \u0645\u0634\u0627\u0631\u0643\u0629 \u0645\u0634\u0627\u0639\u0631\u0647\u0645 \u0627\u0644\u062d\u0642\u064a\u0642\u064a\u0629 \u062d\u0648\u0644 \u0627\u0644\u0645\u0646\u062a\u062c \u0623\u0648 \u0627\u0644\u062e\u062f\u0645\u0629.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u062a\u0645 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0643\u0645\u0627 \u064a\u0644\u064a: \u0628\u0639\u062f \u0627\u0646\u062a\u0647\u0627\u0621 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u0645\u0643\u0627\u0644\u0645\u062a\u0647 \u0645\u0639 \u0645\u0645\u062b\u0644 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0628\u062f\u0644\u064b\u0627 \u0645\u0646 \u0625\u0646\u0647\u0627\u0621 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0629 \u0641\u0642\u0637\u060c \u064a\u0633\u0623\u0644 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u064a\u0631\u063a\u0628 \u0641\u064a \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0642\u0635\u064a\u0631 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u062d\u0648\u0644 \u062a\u062c\u0631\u0628\u062a\u0647. \u0625\u0630\u0627 \u0648\u0627\u0641\u0642 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u064a\u0642\u0648\u0645 \u0646\u0638\u0627\u0645 \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0628\u0625\u0631\u0634\u0627\u062f\u0647 \u0639\u0628\u0631 \u0633\u0644\u0633\u0644\u0629 \u0645\u0646 \u0627\u0644\u0623\u0633\u0626\u0644\u0629. \u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u062a\u0645 \u062a\u0635\u0645\u064a\u0645 \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0644\u0644\u0625\u062c\u0627\u0628\u0629 \u0639\u0644\u064a\u0647\u0627 \u0628\u0623\u0648\u0627\u0645\u0631 \u0628\u0633\u064a\u0637\u0629\u060c \u0645\u062b\u0644 \u0627\u0644\u0636\u063a\u0637 \u0639\u0644\u0649 \u0631\u0642\u0645 \u0639\u0644\u0649 \u0644\u0648\u062d\u0629 \u0645\u0641\u0627\u062a\u064a\u062d \u0627\u0644\u0647\u0627\u062a\u0641 \u0644\u062a\u0642\u064a\u064a\u0645 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0631\u0636\u0627.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0642\u062f \u062a\u0624\u062f\u064a \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0645\u0643\u062a\u0633\u0628\u0629 \u0645\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u062f \u0627\u0644\u0635\u0648\u062a\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u064a (IVR) \u0625\u0644\u0649 \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u062f\u0627\u062e\u0644 \u0627\u0644\u0634\u0631\u0643\u0629. \u0633\u0648\u0627\u0621 \u0643\u0627\u0646 \u0627\u0644\u0623\u0645\u0631 \u064a\u062a\u0639\u0644\u0642 \u0628\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0644\u064a\u0643\u0648\u0646\u0648\u0627 \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629 \u0641\u064a \u062a\u0641\u0627\u0639\u0644\u0627\u062a\u0647\u0645 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u0648 \u062a\u0639\u062f\u064a\u0644 \u0627\u0644\u0645\u0646\u062a\u062c \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629.<\/span><\/p>\n<h3><strong><span style=\"font-size: 16px;\">6- \u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062e\u062f\u0645\u0629 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 (SMS)<\/span><\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0639\u062f \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 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\u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0623\u0643\u062f \u0645\u0646 \u062d\u0635\u0648\u0644\u0643 \u0639\u0644\u0649 \u0645\u0648\u0627\u0641\u0642\u0629 \u0635\u0631\u064a\u062d\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0625\u0631\u0633\u0627\u0644 \u0631\u0633\u0627\u0626\u0644 \u0646\u0635\u064a\u0629 \u0642\u0635\u064a\u0631\u0629 \u0625\u0644\u064a\u0647\u0645.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0\u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0642\u0635\u064a\u0631\u0629 \u0648\u0645\u0648\u062c\u0632\u0629 \u0648\u0648\u0627\u0636\u062d\u0629 \u0646\u0638\u0631\u064b\u0627 \u0644\u0639\u062f\u062f \u0627\u0644\u0623\u062d\u0631\u0641 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\u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0644\u0631\u062f.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0623\u0631\u0633\u0644 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0633\u062a\u062c\u064a\u0628 \u0641\u064a\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u0643\u0648\u0646 \u0630\u0644\u0643 \u0628\u0639\u062f \u0648\u0642\u062a \u0642\u0635\u064a\u0631 \u0645\u0646 \u0627\u0644\u0634\u0631\u0627\u0621 \u0623\u0648 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0633\u0647\u0651\u0644 \u0639\u0645\u0644\u064a\u0629 \u0631\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0637\u0631\u062d \u0623\u0633\u0626\u0644\u0629 \u062c\u0648\u0627\u0628\u0647\u0627 \u0645\u062e\u062a\u0635\u0631 \u0628\u0646\u0639\u0645\/\u0644\u0627 \u0623\u0648 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0642\u064a\u0627\u0633 \u0631\u0642\u0645\u064a \u0628\u0633\u064a\u0637 \u0644\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u062c\u0645\u0639 \u0628\u064a\u0646 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 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\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u064a\u0644:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u062e\u062a\u0631 \u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0627\u0644\u0630\u064a \u064a\u062a\u0646\u0627\u0633\u0628 \u0645\u0639 \u0645\u0648\u0642\u0639 \u0627\u0644\u0648\u064a\u0628 \u0623\u0648 \u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0648\u064a\u0642\u062f\u0645 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u0627\u0644\u062a\u062d\u064a\u0627\u062a \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u0629.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0623\u0643\u062f \u0623\u0646 \u0641\u0631\u064a\u0642 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style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0\u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0645\u0634\u063a\u0644\u0627\u062a \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0644\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629\u060c \u0648\u0630\u0644\u0643 \u0644\u0625\u0634\u0631\u0627\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0646\u0645\u064a\u0629 \u0634\u0639\u0648\u0631\u0647\u0645 \u0628\u0627\u0644\u0623\u0645\u0627\u0646 \u0641\u064a \u0627\u0644\u0644\u062d\u0638\u0627\u062a \u0627\u0644\u062d\u0631\u062c\u0629\u060c \u0645\u062b\u0644 \u0639\u0646\u062f\u0645\u0627 \u064a\u0642\u0636\u0648\u0646 \u0648\u0642\u062a\u064b\u0627 \u0637\u0648\u064a\u0644\u064b\u0627 \u0641\u064a \u0635\u0641\u062d\u0629 \u0627\u0644\u062f\u0641\u0639.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00a0\u0641\u064a \u0646\u0647\u0627\u064a\u0629 \u0643\u0644 \u062f\u0631\u062f\u0634\u0629\u060c \u0627\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u062a\u0642\u064a\u064a\u0645 \u0645\u062f\u0649 \u0631\u0636\u0627\u0647\u0645 \u0639\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong><span style=\"font-size: 20px;\">\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span><\/strong><\/h2>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">\u0628\u0627\u062e\u062a\u0635\u0627\u0631\u060c \u064a\u0639\u0645\u0644 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0646 \u062b\u0645 \u0627\u0644\u062a\u0635\u0631\u0641 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href=\"https:\/\/survicate.com\/customer-satisfaction\/tips\/\" target=\"_blank\" rel=\"noopener\">\u0623\u0643\u062b\u0631 \u0631\u0628\u062d\u064a\u0629 \u0628\u0646\u0633\u0628\u0629 60%<\/a><\/span><span style=\"font-weight: 400;\">\u00a0\u0645\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0641\u0639\u0644 \u0630\u0644\u0643. \u0644\u0627 \u062a\u062d\u062a\u0627\u062c \u0633\u0648\u0649 \u062e\u0637\u0648\u062a\u064a\u0646 \u0644\u062a\u0635\u0628\u062d \u0634\u0631\u0643\u062a\u0643 \u062a\u0631\u0643\u0632 \u0623\u0643\u062b\u0631 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: 1. \u062c\u0645\u0639 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0642\u0646\u0648\u0627\u062a \u0627\u062a\u0635\u0627\u0644 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\u0648\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CES) \u0648\u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)\u060c \u062d\u064a\u062b \u062a\u0645\u0643\u0651\u0646\u0643 \u0645\u0646 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0648\u062a\u0643\u0634\u0641 \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0639\u0645\u0644 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u062a\u0645\u0627\u0645\u0627\u064b \u0641\u064a \u062e\u062f\u0645\u062a\u0643 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0627\u0647.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0627\u0637\u0644\u0628 \u0627\u0644\u062a\u0642\u064a\u064a\u0645 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\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u0641\u0625\u0646 \u0641\u0631\u064a\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u062e\u0627\u0635 \u0647\u0648 \u0627\u0644\u0645\u0633\u0624\u0648\u0644 \u0639\u0646 \u0627\u0644\u0631\u062f.\u0643\u0644\u0645\u0627 \u0632\u0627\u062f \u0639\u062f\u062f \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0641\u064a \u0634\u0631\u0643\u062a\u0643 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u0639\u0627\u0648\u0646\u0648\u0646 \u0641\u064a \u062d\u0644\u0651 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0644\u0628\u064a\u0629\u060c \u0632\u0627\u062f \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u062e\u062f\u0645\u062a\u0643.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u062d\u0627\u0648\u0644 \u0627\u0644\u0631\u062f \u0639\u0644\u0649 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/b><span style=\"font-weight: 400;\"> \u0633\u0648\u0627\u0621 \u0643\u0627\u0646\u062a \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0623\u0648 \u0633\u0644\u0628\u064a\u0629 \u0630\u0644\u0643 \u0644\u0623\u0646 <\/span><span style=\"font-weight: 400;\">88%<\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/survicate.com\/customer-satisfaction\/tips\/\" target=\"_blank\" rel=\"noopener\"> \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643\u064a\u0646 \u064a\u062b\u0642\u0648\u0646 \u0628\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u0642\u062f\u0631 \u0645\u0627 \u064a\u062b\u0642\u0648\u0646 \u0628\u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629<\/a>.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>\u0627\u0633\u062a\u063a\u0644 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\u0648\u062a\u0644\u0628\u064a\u062a\u0647\u0627.<\/p>\n","protected":false},"author":389,"featured_media":31285,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_gspb_post_css":"","content-type":"","footnotes":""},"categories":[563],"tags":[578,576,769],"class_list":["post-35389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience","tag-578","tag-576","tag-769"],"acf":[],"_links":{"self":[{"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/posts\/35389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/users\/389"}],"replies":[{"embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/comments?post=35389"}],"version-history":[{"count":0,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/posts\/35389\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/media\/31285"}],"wp:attachment":[{"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/media?parent=35389"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/categories?post=35389"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/uxwritingar.com\/staging\/wp-json\/wp\/v2\/tags?post=35389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}